FOI and SARs Management

This ‘Better case management of FOI and SAR requests’ discovery and alpha project was conducted by mySociety in partnership with Hackney Council, Cornwall Council, Suffolk County Council, Stevenage Borough Council and East Herts District Council in early 2019, funded by the Local Digital Fund.

We looked at the user journey for council staff who handle information requests to determine if there are improvements to be made by a new digital tool. We set out to find means of increasing efficiency and ease of use across multiple councils, and thus better meeting the needs of citizens, from usability of service, quality of response and response time perspectives, in such a way that supports reuse by other councils.

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