Who Benefits From Civic Technology?

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Rebecca Rumbul

mySociety’s longterm mission is to understand the impacts of civic technologies. But before they can be fully examined, we need better provision of the baseline facts.

This research seeks to begin at the beginning, asking the most basic questions about who actually uses civic technology and why. Gathering data from civic technology groups from around the world, it shows the variations in usage of civic tech across four core countries (US, UK, Kenya and South Africa), and records the attitudes of users towards the platforms they are using.


  1. Summary
  2. Executive Summary
  3. Introduction
  4. Research Aims
  5. Methodology
  6. Research Challenges
  7. Findings
    1. Age
    2. Gender
    3. Ethnicity
    4. Education
    5. Employment
    6. Political Engagement
    7. How do users feel about Civic Technology?
    8. Affluent Countries: The US & UK
    9. Developing Nations: Kenya & South Africa
  8. About MySociety
  9. Core interview questions

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Cite this

Rumbul, R. (2015). Who Benefits From Civic Technology?. [online] mySociety Research. Available at: https://research.mysociety.org/publications/who-benefits-from-civic-technology [Accessed 27 Nov 2021].