The State of Digital Public Engagement

Literature Review

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Rebecca Rumbul

As part of the joint mySociety and Democratic Society project Public Square - this literature review provides an overview of current academic research into the themes relevant to the goal of developing a meaningful, participative and collaborative digital environment, and draws out salient points to inform the development of tools and approaches to be created as part of the project.


  1. Introduction and key themes
  2. Interactivity and legitimacy
  3. Policy silos
  4. Consumer vs Citizen
  5. Forms of digital engagement
  6. Crowdsourcing civics
  7. Social Media interactions with local authorities
  8. Local authority websites
  9. Network/Digital governance
  10. Trust

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Cite this

Rumbul, R. (2019). The State of Digital Public Engagement. [online] mySociety Research. Available at: [Accessed 27 Nov 2021].