Parliament’s Online Services

A Strategic Review containing Strengths, Weaknesses and Recommendations


In 2013 the House of Commons and House of Lords Management Boards commissioned a strategic review of Parliament’s online services.

mySociety were selected to conduct the review, which included a public survey through the Parliament website.

The Management Boards recently agreed to implement two key recommendations made in the review:

  • to establish a new Digital Office bringing together the management of all online and ICT services into a single organisation; and
  • to appoint a Head of Digital to run that organisation, publicly accountable for delivering measurably rising levels of satisfaction with Parliament’s digital services from Members, staff and the public


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Cite this

(2014). Parliament’s Online Services. [online] mySociety Research. Available at: [Accessed 17 Mar 2018].