Exploring conditional commitment services around home energy

Prototyping report

Other formats: Plain text, PDF, EPUB.

Summary

This is a report on the second of a series of "prototyping weeks" run by mySociety in 2022. The central question for the week was:

How might digital services enable local climate action on energy through conditional commitment?

The UK's homes use approximately 30% of the country's energy and are responsible for 18% of its carbon emissions. Decarbonising the residential property sector is high on the priority list for both national and local governments, but change is hampered by the complexity and high costs of retrofit options, a lack of suitably skilled workers, and poor incentives for homeowners.

In this prototyping week, we invited participants from the home energy, placemaking and climate sectors to help us explore how a ‘conditional commitment' approach (essentially "I'll do this, if X number of other people will join me") could reduce barriers and catalyse action on home energy improvements, leading ultimately to reduced emissions.

From the themes identified—which also included improving diversity in the sector, signalling demand through energy monitor data, and inspiring and guiding home energy improvement—we focused on the central challenge of joining up local people to make group changes to energy use.

Feedback on our prototype service, ‘Neighbourhood Warmth', was positive and we were able to answer some of our questions around who should be involved (eg: councillors, neighbourhood ‘organisers', local businesses) and which incentives would probably be the strongest for attracting neighbours to take part.

We explored the data available to support local community action and found that, while some data is available on housing stock and energy efficiency, there are challenges around extracting useful data from energy monitors, and in even defining what a "neighbourhood" is for the purposes of a service like this. This would need more investigation in future iterations.

Ultimately, we finished the week with unanswered questions around the level of financial support available for householders, the role that local authorities could play in a service like this, and the suitability of thermal imaging and retrofit assessments as catalysts for change. This is clearly an urgent and highly impactful problem space – but more experimentation is required to identify the right mix of data, guidance, and community movement building, to power widespread action.

About the prototyping weeks

mySociety is the charity behind UK civic services like TheyWorkForYou, WriteToThem, and WhatDoTheyKnow. We build open, digital solutions to help repower democracy, in the UK and around the world.

Our Climate programme has the goal of reducing the ~30% of UK carbon emissions that are either directly controlled or influenced by local government. We are doing this by deploying data and digital services to support a faster, fairer, more collaborative response to climate, enabled by local democratic institutions and processes.

We believe that digital services have a role to play via:

  • More public participation to drive political action
  • Local government learning, action and innovation
  • A better information ecosystem around local democratic climate action

We're exploring ideas for new digital services, and actively looking to identify opportunities to work with and in support of other organisations. One way we're doing this is through prototyping weeks – where we work with others to research, explore, prototype and test ideas.

Themes for each prototyping week are chosen in advance, and participants for the week are invited from our own network of contacts, as well as relevant industry / public sector networks.

The theme for the prototyping week and therefore the subject of this report was enabling new behaviours around home energy through conditional commitment tools. What follows is a summary of what we did and found during that prototyping week.

Background: conditional commitment and home energy

A 2020 report from Connected Places Catapult expressed the challenge at the intersection of the UK's 2050 net zero commitment, and its current domestic emissions:

"Our homes use approximately 30% of the UK's energy and are responsible for 18% of carbon emissions. They play a vital role in decarbonisation.

"Unfortunately, our housing stock is old and in poor condition. 80% of the homes we will use in 2050 already exist. Over three-quarters of UK homes were built before 1980, before the introduction of standards for insulation and energy performance. Less than one-third have an energy efficiency considered acceptable by today's standards, and almost none have an energy efficiency that meets our future needs."

Making the UK's homes fit for the energy needs of the coming century will require massive changes in energy supply, finance, and homeowner behaviours. The UK Government has published a number of strategy documents setting out their approach to issues such as decarbonising homes and industrial buildings, and developing a more resilient energy supply pipeline.

A steady rise in energy prices since the early 2000s (in part due to the UK's continued dependence on gas, and political inaction on energy efficiency) has already put pressure on the cost of living in the UK, and now Russian sanctions over the war in Ukraine have pushed those prices even higher. Our energy-inefficient homes are really starting to cost us. Industry leaders are already estimating that as many as 40% of Britons could fall into fuel poverty this winter, if energy prices don't fall.

There are a number of actors in this space, including:

Much of the attention on home energy thus far has centred around "retrofit" – improvement work on existing buildings, to make them more energy efficient, easier to heat, or less reliant on fossil fuels. Given the longevity of housing stock (outlined in the Connected Places Catapult report quoted above) the retrofitting of old stock is inevitable. But concerns have also been raised over the high upfront costs involved in most retrofit work, making it unpalatable for private rental landlords who won't benefit from lower bills, for example, and feasible to only wealthier homeowners. Some financial providers are exploring ways to incentivise wider retrofit action through mechanisms like Local Climate Bonds and ‘Green Mortgages' (which offer lower interest rates for more energy efficient homes).

In our research for this week, we noticed that there is a strong overlap between organisations encouraging residential energy projects and organisations championing stronger, more resilient local communities. This is one of the reasons we hoped to focus on conditional commitment as a lens through which to explore wider action on home energy.

‘Conditional commitment' services enable users to signal their intention to do something, only if a certain number of other people commit to doing it as well. Kickstarter is a leading example in the world of product design, where projects only become a reality if the required funding threshold is met. mySociety ran a conditional commitment service called PledgeBank between 2005–2015, that encouraged people to take community actions together – such as collecting charity donations, improving the local area, or funding scholarships.

Conditional commitment services are about signalling or sharing information about individual behaviour, in a way that might influence others to modify and signal their behaviour too – which makes them a particularly attractive tool for the challenge of encouraging widespread collective action on home energy changes. When conditional commitment examples work well, they can take on a sort of ‘snowball' effect, where the social proof of existing supporters draws in more and more new supporters, which could quickly transform the emissions footprint of a neighbourhood.

Workshop outputs

We were joined by participants from organisations including Carbon Co-op, Transition Network, Friends of the Earth, Connected Places Catapult, and the Centre for Sustainable Energy, for the week's opening prototyping workshop, aimed at uncovering the challenges and opportunities around conditional commitment and home energy improvements.

Successes

We used a 'lightning decision jam' format first, to gather examples of success indicators and challenges. Positives included:

  • Home energy is very local, very relatable, very practical.
  • The cost of home energy is a hot topic right now, which could be good for marketing / raising awareness.
  • People are excited about the possibility of disconnecting from the fossil fuel economy.
  • Conditional commitment is a good way to make people feel empowered on a seemingly impossible change, through collective action.
  • Smart meter rollout has the potential to generate lots of useful data on home energy use, and the impact of changes to homes and behaviours.
  • There is low hanging fruit in insulation – even filling a few cracks can make a massive difference.
  • Lots of coordination problems around improving home energy efficiency (eg, many contractors involved in home retrofit, at various stages) – well suited to digital tools that could smooth out the logistics.
  • Potential for cost savings when a whole neighbourhood is on board – for example, district heating, or group purchase of heat pumps.
  • Exciting overlap between individual, collective, and institutional action – changes you can make, your neighbourhood can make, and your council can support, for example.

Challenges

Challenges noted by participants included:

  • Vision – people find it hard to imagine home energy changes that they haven't seen or felt.
  • Complexity – where do you even start? Retrofit options are many, and it's not clear whether things that worked for other properties will work for yours.
  • Financials – retrofit is too expensive to just "try out" without a lot of thought, and requires a hefty payment up front, for a long term gain.
  • Lack of diversity in both the people involved in retrofit conversations, and the professionals involved in implementing improvements.
  • Lack of accredited installers for many types of improvement.
  • Property tenures (leasehold, social tenant, private rental) dramatically affect ability to act.
  • Lack of open EPC (buildings energy performance) data.
  • Fears around smart monitors (privacy, price gouging).
  • Sometimes people feel modern fixtures (windows, doors, cladding) damage the character of old houses, making them and nearby houses less attractive/valuable.

Themes

Related successes and challenges were then prioritised through dot-voting, drawn out into groups, and investigated through the generation of "how might we" statements on four overall themes. Through consideration of these statements, along with rapid-fire "Crazy Eights" ideation and open discussion, a number of potential ideas for prototyping emerged, which we have listed below, under each theme.

Joining up local people to make group changes to energy use

How might we join up people/groups to change energy sources/uses? How might we use savings from scale to fund high-quality support for people living in fuel poverty?

A number of participants were excited about the potential for collective action on home energy issues – including both individuals and institutions such as local authorities and energy suppliers. Whilst aggregating people into switching energy suppliers hasn't really worked in the past, there are examples of aggregating support for new energy alternatives, via community share offers and programmes like Ripple.

Meanwhile, aggregating demand for home energy improvements can also benefit from similarity in housing stock and age – enabling neighbours to group purchase improvements that are suitable for every house in their street, rather than having to custom design their own solutions each time. Given wide enough buy-in from a local area, there are likely to be economies of scale for labour and materials – a UCL / Bartlett School study (PDF) suggested that street-by-street approaches could lower the average cost of external wall cladding by 45%.

Ideas for testing included:

  • A ladder / wizard of actions that the subject would take: first step, visit someone else's home; second step, agree to a retrofit assessment; third step, have a smart meter installed…
  • Digital tools to support "Home energy champions" that share tips and tricks in their neighbourhood, organise local events, etc – like Avon ladies, for cosy homes!
  • Kickstarter for local government funding – encouraging neighbours to commit to a shared plan for spending money made available by the local authority for energy resilience.
  • Community-based rolling funding pot (see: African Sou-Sou savings clubs) but for home energy improvements.
  • Online "charity telethon"-style measure of what you can all do to improve your neighbourhood, with a thermometer that fills over time, as actions are taken.
  • Some sort of football tie-in, to encourage competition between rival cities? (eg Liverpool vs Manchester.)
  • (Notes)

"In the late 70s/80s we had showrooms to introduce people to cooking on electricity and gas. How can we do that again, locally, but for heat pumps or solar panels or whatever?"

— Workshop participant

Improving diversity around home energy

How might we improve diversity in conversations around home energy advice, and around design / solutions?

There was a clear feeling that progress in this space is limited because both the sorts of households and the sorts of professionals involved in home energy improvements are predominantly white and male. Attendees shared real life stories of female householders feeling uneasy about inviting male workmen into their homes, and of workmen assuming changes needed signing off by a male householder.

Participants discussed whether conditional commitment could help signal a demand for a more diverse—or simply more respectful—home energy workforce, by showing that factors like the background and gender of workers in the industry matters as much to buyers, as the financial or environmental impact of the home improvements.

Ideas for testing included:

  • A conditional commitment tool that lets you say "yes, I will insulate my loft if…" with checkboxes for things like maximum price, or having a female installer.
  • A tool for aggregating demand from trainees / school-leavers, match-making with local authority funding, or with apprenticeships / work experience in retrofit-related jobs.
  • A website that shows all the positive impacts (eg: jobs) that energy improvements could have.
  • (Notes)

"Gender is a big issue that nobody ever talks about when it comes to home improvements. I've had workmen who blindly assume I can't answer any questions, and ask when my husband will be home – despite me being the homeowner."

— Workshop participant

Signalling demand or progress through energy monitor data

How might we use home energy monitor data to unlock behaviour change? How might we make people as excited about their home energy monitor data as they are about their personal fitness data?

A lack of open data was highlighted as a limiting factor for discovering, assessing, and sharing home energy best practices. While open data on EPCs (home energy performance certificates) is available, there was sentiment in the workshop that this data wasn't particularly useful on its own, and was hard to link up with other energy datasets, which are fairly unstandardised.

A number of participants were excited about the potential of home energy monitors, which are increasingly being rolled out by the big energy providers, as a source of highly personalised, frequent energy efficiency data. Data could, for example, be compared across houses of similar types and tenancies, to identify areas for improvement – or compared before and after a home energy efficiency change is implemented, to measure the impact.

Ideas for testing included:

  • Scale existing smart meter nerds by showing a database of what might be taking energy. Get people intrigued in what's losing them money – they have the tools to investigate!
  • iFixIt-style guide for hacking your smart meter to get hold of useful data (or buying your own smart meter that exposes the data nicely) and then an app store of little widgets that do interesting stuff with the data, like suggesting ways you could save money based on your usage patterns.

Home energy monitors aren't without their challenges – in particular, the correlation between smart monitor users and demographic traits like affluence or employment status, and also the danger of privacy concerns over how this highly personal data about a household could be misused. Compensating for weather effects can also make comparisons across time and different locations difficult. Any service developed in this area would have to take these issues into consideration. (Notes)

"I love smart meter data! But what if it worked more like Strava? Affirmations from other people, grouping of mass activity, live data. What nudges would work here?

— Workshop participant

Inspiring and guiding the process of home energy improvement

How might we demonstrate (make real) the benefits of a changed energy approach? And how might we help people navigate the process of improving their home energy setup?

As the group discussion of collective action moved away from purely financial obstacles, the complexity of home energy solutions, and lack of examples to give homeowners a head start were highlighted as major challenges to wider adoption of new energy approaches.

The Green Open Homes initiative was identified as a major improvement in the space, albeit with differing levels of take-up across the country. Workshop participants were excited by the potential to work people up a "ladder" of commitments – from just visiting a nearby home, to discussing specific improvements with people who've done it before, all the way to hosting your own open house once you've made your improvements.

Ideas in this section tended to stray a little further from our concept of conditional commitment, and towards a more general "library" of case studies or best practice. But there is certainly potential in this space for services that nurture relationships between neighbours in comparable parts of the country, to champion new ideas, and demonstrate social proof for potentially high cost or high risk home energy changes.

Ideas for testing included:

  • Post-COVID, Zoom equivalent to Green Open Homes.
  • Database of what energy improvements nearby households have tried, what their house type is, what their budget was and what their experience was.
  • Library of what it looks like to convert houses of different archetypes (eg: 1930s semi).
  • Peer-to-peer stories picking off low-hanging fruit, eg leaky windows.
  • (Notes)

"People just need someone to hold their hands. Someone to talk them through the process. Ideally, someone independent."

— User testing respondent

Prototype: Neighbourhood Warmth

We chose to prototype a solution around encouraging neighbours (for example, on the same street) to act together in identifying and making changes to their home energy efficiency. We hoped a prototype would help us answer the following questions raised in the workshop:

  1. Who should be involved?
    1. What support could local authorities give?
    2. Would the involvement of local councillors lend—or detract—credibility?
    3. Could it work for non-homeowners, eg: leaseholders / social tenants pressuring their landlord for improvements?
  2. What's the right framing, to encourage people to "commit" to a service like this?
    1. And how do we set realistic expectations, eg on timelines and savings?
    2. What framing would make people more likely to share this tool with their local networks?
  3. Are there challenges around sharing data?
  4. How could we create and support a resilient network of ‘neighbourhood organisers'?
    1. Would communication with other neighbourhood organisers help?
    2. Do we need to ensure there are multiple organisers per neighbourhood?

We quickly storyboarded and built a point-and-click prototype that would help us explore these questions, available at https://mysociety.github.io/neighbourhood-warmth.

The homepage featured some wording around "bringing neighbours together to unlock home energy improvements" with a postcode search box to find your neighbourhood's page, and some statistics to imply social proof. Below this was an outline of the five step process of using the site, from the neighbourhood organiser first setting up a neighbourhood's campaign, through to home assessments / thermal imaging, and on to more specific pathways for home improvements.

Searching for a postcode brings up an example "neighbourhood" page, heavily inspired by the layout of project pages on crowdfunding sites like Kickstarter. There's a total number of current backers, and indication of number of backers still required, as well as a time remaining to hit that goal. A simple signup form lets us test how comfortable respondents would be with sharing information with the neighbourhood organiser. Alongside this, there are quotes from happy users, and an indication of support from local councillors.

Data availability

A number of workshop participants were excited about the possibility for geographical data, energy monitor data, and domestic energy efficiency (EPC) data to combine, to demonstrate the impact that home energy improvements could make in a local area. We were keen to look into what data would be available, to make a service like Neighbourhood Warmth more compelling.

In summary:

  • Statistical and electoral boundaries don't reflect locals' conceptions of "their neighbourhood", but can get close.
  • Housing type data is available across the UK, but building age is only available in England.
  • EPC data can be reconciled to location through UPRNs, and could be used for aggregate analysis, but data quality issues make it less useful at an individual property level.
  • Shapefiles of conservation areas exist.
  • We could fairly easily build a "profile" of an area from a given postcode, for the purposes of pre-populating neighbourhood pages on the site, or allowing users to compare areas.

Housing stock and EPC data

Feedback during the prototyping phase included the importance of knowing whether a neighbourhood overlaps with a conservation area (since the actions available to residents may be limited by conservation rules). A shapefile of conversation areas exists, and could be used to work out if a postcode coordinate is in a conservation area.

Property age and type were also identified as influencing factors in retrofit and energy efficiency improvements. It looks like there is UK-wide coverage of property type data, but not property age, eg property build period and property type in England and Wales, dwelling type in Scotland, and property type in Northern Ireland.

Energy Performance Certificates (EPCs) are available as open data in England, Wales and Northern Ireland, and separately in Scotland. However, there are a number of problems with using EPC data at an individual property level. There are known errors in measurement, and known errors where properties are improved without a new EPC being issued. While EPC data has tenure information, it is not always accurate or up to date. Finally, EPCs are only required in certain situations (eg selling or renting a property), so the dataset is not complete.

Generally, the problems with EPC data should average out for area based analysis. It is possible using LSOA-level to get a feel for an area, but need to be understood as a flawed measure rather than a perfect source of truth.

With this in mind, EPC data does include UPRNs, which can be reconciled to LSOAs for aggregate figures for an area. This process could be repeated for up-to-date information, but PBCC's (carbon.place) data export includes LSOA level counts for EPC data (as well as the VOA information for England and Wales). This doesn't include Scotland or Northern Ireland, but in principle the Northern Ireland registry has been merged with the England and Wales Registry, and the Scottish EPC registry has UPRNs that could similarly be used to get aggregate area info.

An experiment in converting from a postcode to local housing information can be seen in the iPython notebook here, and can expose local summaries like this:

Energy monitor data

The Energy Act 2008 introduced a requirement for retail energy suppliers in Great Britain to begin providing customers with ‘smart meters', which take live electricity and gas readings, and report them back to the supplier wirelessly, over the internet, mobile data networks, or long range radio.

Most energy supplier-provided smart meters come with an in-home display that shows users their energy use in real-time, often with a live cost in pounds and pence. But very few, if any, provide access to the underlying data, or integrations with third party tools for visualisation or analysis.

Readings from the latest generation of smart meters ("SMETS2") are carried over the Data Communications Company (DCC) smart metering network, which has the potential to expose aggregate smart meter data to third parties via data intermediaries like CGI. This is proprietary data, and would require a licence for use, as well as compliance with the privacy and security obligations of the Smart Energy Code.

It is, of course, possible to buy your own energy monitor, but many of these are equally confined to displaying your energy use only via the built-in screen or the manufacturer's mobile app. Some users have resorted to developing unofficial APIs to extract data from undocumented endpoints in their monitors. Such workarounds would be impractical for the majority of homeowners.

Where monitors do provide data export to CSV/Excel file, utility is limited by the lack of a standard data format that would enable wide-scale sharing and reuse of this data across different hardware and software providers.

OpenEnergyMonitor is an ecosystem of open source hardware, software, and guidance, to monitor your domestic energy use. They provide guides on building your own energy monitors, and also provide pre-built monitors for sale.

How do you define a neighbourhood?

mySociety has a long history of using mapping and boundary data to help people make changes in their local area – for example, in services like WriteToThem (for contacting various levels of local elected representatives) and FixMyStreet (for reporting street issues to the right local bodies).

A key problem in hyperlocal services is working out what ‘local' means. In the UK there are several different types of statistical geography that define small areas:

For England and Wales, LSOAs define areas of about 1,500 residents, while MSOAs define areas of about 8,000 residents. The Scottish equivalent, Datazones, are about half the size at 750 people, while the next level up are Intermediate zones with a wide range between 2500 and 6000. In Northern Ireland, SOAs average around 500 people.

The House of Commons Library has created a dataset of names for English and Welsh MSOAs, and there is a similar dataset of names for Scottish Intermediate Zones. We aren't aware of any datasets of descriptive names for the lower level statistical areas, however, since they're intended for statistical purposes, rather than administration or local recognition.

Beyond statistical boundaries, there are, of course, small-scale electoral boundaries (wards/divisions) in England, Scotland, Wales, and Northern Ireland. These areas generally have names, and some residents might recognise them. But, with fewer than 9,000 wards across the entire UK, they are fairly large with estimated populations of as few as 1,000 people in very rural areas; up to 20,000 in very urban areas.

Ultimately, people's conceptions of ‘their' area can be very different, and are often completely unrelated to electoral or statistical boundaries. If a service like Neighbourhood Warmth wants to help people engage with others in their "neighbourhood", then perhaps it's better relying on self-defined boundaries – or maybe boundaries based on geographical infrastructure, such as district heating systems? Nextdoor allows neighbourhood boundaries to be defined by the initial founding member, and then amended over time by either the founding member or Nextdoor themselves. Sadly shapefiles of these neighbourhoods are not available, and there is no API, so this system can't be extended. Likewise, address level information (PAF, AddressBase) is closed data and requires licensing, although there might be enough street-level data in OpenStreetMap to enable the sort of use-cases we require.

Prototype feedback

We tested the prototype with seven target users:

  • A heritage conservation manager and researcher, currently seconded to Carbon Co-op
  • A climate officer at a local authority in South East England
  • A climate change officer at Climate Northern Ireland
  • A resident and community organiser at a housing co-operative in the East Midlands
  • Volunteer director at a solar community benefit society in London
  • An organiser at a local climate action group
  • Community manager at an energy research institute, attached to a major UK retail energy supplier

This is by no means a representative sample of users, and future rounds of testing would benefit from the inclusion of more local authority officers (to better understand the role local authorities could play in funding improvements), and homeowners (especially those who haven't previously considered home energy improvements).

Still, these users' feedback helped us answer our prototype's questions:

Who should be involved?

Our prototype included references to a "neighbourhood organiser" (ie another resident, like you) and your local councillors (who may or may not support the project). We asked testers who they thought should be involved in a service like this.

There was uncertainty over the financial or logistical support that local authorities could lend. Some councils have, in the past, funded energy efficiency improvements (eg via the Sustainable Warmth Fund), but this would usually be limited to only low income or low energy efficiency homes.

However, we did hear that local authorities are genuinely interested in ways to support community action and enable people to work autonomously, without needing direct support from the council. Many councils have declared climate emergencies, and drafted climate action plans that require a certain level of residential decarbonisation, and they'll be looking for initiatives to help them reach those targets. One respondent wondered whether councils could cover the cost of emissions assessments (such as thermal imaging), if residents then paid for improvements themselves.

There was disagreement over whether displaying a "stamp of approval" from the local authority would make people more or less likely to support a neighbourhood initiative: (Notes)

"I think the council's stamp of approval would help more people to be engaged, to feel it's genuine and could help. But it depends on council – some have a troubled history with local climate groups. If it's a body without a face, will it be less convincing?"

— User testing respondent

"I don't really get the feeling that putting the council on there will help. People are used to being let down by council consultations."

— User testing respondent

Respondents were more positive about the involvement of local councillors, assuming that political bias could be avoided. Councillors could act as a guide to the processes of the local council, and a conduit for communication with council officers. But it was noted that involving elected representatives will always cause issues for communities who feel they aren't properly represented by the establishment.

There was a general feeling that the service should support private rental tenants somehow – perhaps by providing template letters you could share with your landlord, or by doing outreach / education for letting agencies, since they'll often have a more hands-on involvement than landlords, and could be involved in a number of properties in the neighbourhood.

An unexpected suggestion from a number of respondents was the importance of involving local businesses and non-profit organisations. Shops and social venues ("the corner shop that's installed solar panels", one respondent suggested) might have a lot of cultural cachet that neighbourhood organisers could capitalise on. Local CICs, community groups, and faith-based organisations were also mentioned as key channels for promotion in the neighbourhood. One respondent mentioned larger intermediaries like Nottingham Energy Partnership.

What's the right framing?

There was a general feeling that the prototype didn't focus strongly enough on the immediate financial benefits of home energy improvements: (Notes)

"It needs to say: ‘Are you feeling the pinch with energy price crisis? Here's a way out.' "

— User testing respondent

"Tell them, ‘you need to plan ahead, and if you do it together, it could be cheaper and easier.' Make them feel like they're not in this alone, you can save money together."

— User testing respondent

Respondents also noted that we should be more up-front about the costs involved in the potential improvements – perhaps displaying estimated costs from contractors in the local area. It may be that collecting these estimates could be one of the tasks for the neighbourhood organiser. Or perhaps the platform could enable suppliers to submit bids for the work.

Other angles mentioned by respondents included a stronger focus on community (for example, applying together for local authority grants, or meeting up regularly for a stronger community feeling), and a reiteration of the environmental benefits of energy changes (which speak to the priorities of many younger people). It may be that neighbourhood organisers need to mix and match these framings, to reach the full range of people in their local area. Toolkits like Britain Talks Climate's seven segments (personas) might help in this regard.

The prototype aimed to support neighbours in building local demand for change, but not in managing the actual process of home improvements themselves. Some respondents felt this aspect was missing, for example: (Notes)

"I wonder if there's something that can be learned from the home-buying-selling process (in relation to complexity). There are now online trackers for each stage of the process to help you manage this. Is there something similar for a retrofit process?"

— User testing respondent

Are there challenges around sharing data?

There was a range of opinions on sharing personal data with the service. "Whose website is this?" one respondent asked, "Can I trust them?". One respondent said they wouldn't be comfortable sharing information about their home, or their income or lifestyle, with a neighbourhood organiser, but might consider sharing it with the council, if it meant the potential for financial support in making home improvements. In contrast, another respondent told us of examples they'd come across, where residents would actively withhold information from the local council, under the fear that it might affect their benefits or access to other public services.

The council officer noted that they'd need to involve their legal team on data and safeguarding before really getting involved in a service like this.

How do we support ‘neighbourhood organisers'?

A couple of respondents noted that the site could do a better job of encouraging neighbours to share the site with their social networks. It is very important that the site looks good when shared in social media, like local Facebook groups or WhatsApp groups, and in neighbourhood sites like Nextdoor. It is also important that the site works well on a mobile device.

It may be that the service could give neighbourhood organisers tips on marketing and movement building, or at the very least, highlight potential content to share for maximum impact, like group photos.

If the site imposes a cut-off date by which commitment must be registered, then it's likely neighbourhood organisers will be faced with a "bathtub effect", where activity is concentrated at the extreme beginning and end of the campaign period. The service should do whatever it can to encourage signups and re-sharing throughout the entire period, as one respondent noted: (Notes)

"You need to make it clear how joining NOW can have an even bigger impact, because of the snowball effect. Don't wait. Sign up now!"

— User testing respondent

One respondent, with experience of organising non-profit groups, suggested the importance of having more than one organiser in each neighbourhood – not only to share workload, but also to make the group more resilient against the loss of a sole organiser.

A few respondents were keen on the idea of the site connecting neighbourhood organisers across a city or borough, to share strategies for building their local community, or share information about their separate dealings with the local authority.

Next steps

We'll be continuing to test and iterate the Neighbourhood Warmth prototype over 2022, alongside the outputs of our other prototyping weeks, to explore whether any of these starting points might evolve into a useful contribution to the challenge of reducing local authority emissions in the UK.

The prototyping week raised a number of questions that could be explored next:

  • To what extent is finance available to fund these home energy changes? Can local authorities help with unlocking this finance? What would they need in return?
  • Is long term money saving (through lower energy bills) a strong enough motivator? Or will people still be put off by the high up-front costs of most home retrofit options?
  • Is free or low cost thermal imaging a useful hook for the service? Thermal imaging can only happen in winter – will that limit the effectiveness of the service? Would we need to open up other survey approaches, in addition to thermal imaging?
  • Is it actually useful for a street to have a big survey done? Will that actually trigger action as a next step? Can we find examples of this happening already?
  • How could a service like this produce valuable data for local authorities or commercial providers, on neighbours' willingness to commit in different scenarios? What would be most useful to local authorities? What sorts of discounts or logistical possibilities could be opened up for commercial providers, by better demand signalling from residents?
  • What do the ‘neighbourhood organisers' look like? What would we be asking them to do, and who would volunteer for that responsibility? What could we do to motivate one or two neighbours in each street to take on this role?
  • If this is massively successful, what would the logistical requirements be for performing wide scale surveys or thermal imaging? Could we be placing unmanageable demand on local SMEs or local authorities?

If you'd like to help us answer these questions, or you're interested in adopting the work we've done so far, and taking it in your own direction, please get in touch!

Otherwise, if you're interested in updates on this project and many others from our Climate programme, subscribe to our newsletter.

Resources for further study

Retrofit:

Community action:

Thermal imaging:

Related research