Parliament’s Online Services
A Strategic Review containing Strengths, Weaknesses and Recommendations
In 2013 the House of Commons and House of Lords Management Boards commissioned a strategic review of Parliament’s online services.
mySociety were selected to conduct the review, which included a public survey through the Parliament website.
The Management Boards recently agreed to implement two key recommendations made in the review:
- to establish a new Digital Office bringing together the management of all online and ICT services into a single organisation; and
- to appoint a Head of Digital to run that organisation, publicly accountable for delivering measurably rising levels of satisfaction with Parliament’s digital services from Members, staff and the public
(2014). Parliament’s Online Services. [online] mySociety Research. Available at: http://research.mysociety.org/publications/parliaments-online-services [Accessed 23 Sep 2017].