Do authorities respond faster by email or through an FOI website?

Abstract

When you send a Freedom of Information request through a site like WhatDoTheyKnow, do authorities respond in the same way as to a request sent via email? Our latest research would suggest that there is a small but crucial difference.

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Rumbul, R. (2016). Do authorities respond faster by email or through an FOI website?. [online] mySociety Research. Available at: http://research.mysociety.org/publications/do-authorities-respond-faster-email-or-through-foi [Accessed 23 Sep 2017].